All guides

All commands

Every word LoadCollect understands. Not case-sensitive.

  1. 1.Menu and loads

    MENU
    What would you like to do? How-to guide: https://loadcollect.com/guide
    Menu

    MENU (or HI) opens the menu: I have a load, See loads, What's on, My jobs, Sell a lorry and Settings. POST starts a load. LOADS shows open loads on your lanes. DETAILS LC-… opens one load. ACCEPT LC-… takes it.

  2. 2.What's on today and tomorrow

    Today: 2 jobs collecting (1 needs a driver), 1 saved and not sent. Send TODAY to sort them.
    TODAY
    What's on today and tomorrow. Tap one for options.
    What's on

    We message you at 07:00 about today and at 16:00 about tomorrow, only when there's something to sort. TODAY, TOMORROW and the What's on menu row show the same list: Needs a driver, Driver set, Waiting for poster or Saved, needs sending.

  3. 3.Your jobs

    STATUS LC-041026-003
    Job LC-041026-003 Status: Assigned Driver: John Last update: 07 Oct, 14:32

    MY JOBS lists your jobs, the ones that need you first. STATUS LC-… shows where a job is. CANCEL LC-… cancels a load you posted. HANDBACK LC-… hands back one you took. DOCS LC-… adds customs docs. RELEASE LC-… posts a saved load; DISCARD LC-… deletes it.

  4. 4.On the road

    COLLECTED
    Marked collected. Tap Delivered to send the POD once it's delivered.
    Delivered

    When you're driving: COLLECTED, DELIVERED, ETA (then the time), DELAYED (then why), PROBLEM (then what's wrong).

  5. 5.Your account

    LOGIN
    There's no website login: everything happens here in WhatsApp. Your PODs and monthly records go to your email.

    SETTINGS changes regions, trailers and alerts. ADD REGION and REMOVE REGION change one region. INVOICE DETAILS changes your invoice address and VAT number; INVOICE LC-… re-sends a completed job's invoice details. RECORDS emails your completed jobs from the last 12 months. ALERTS ON / ALERTS OFF and SALES ON / SALES OFF. BILLING for your card and subscription. SELL lists a vehicle; WITHDRAW takes one down. RATE LC-…, REVIEWS LC-… and REPORT LC-…. FEEDBACK followed by your message reaches the LoadCollect team. CANCEL stops whatever you're in the middle of. STOP stops all messages; START lifts that (then send ALERTS ON).

Open WhatsApp