Last updated: 14 April 2026
These Terms and Conditions ("Terms") govern your use of the LoadCollect platform ("Platform"), operated by LoadCollect ("we", "us", "our"), accessible at loadcollect.com. By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
"User"(or "Broker") refers to the freight broker or forwarder using the Platform to post and manage haulage loads.
"Operator" refers to subscribed haulier operators who receive, browse, and accept load notifications.
"Driver" refers to individuals who receive job details and submit proof of delivery via one-time links. Drivers do not hold accounts on the Platform.
"Services" refers to the digital load board, notification system, job management, and proof-of-delivery features provided by the Platform.
To use the Platform as an Operator, you must complete the registration process, provide accurate company details, and maintain an active subscription. Access to the load board begins as soon as registration and payment are complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Operator access to the Platform requires an active subscription managed through Stripe. By subscribing, you agree to the recurring payment terms presented at checkout.
We reserve the right to modify subscription pricing with reasonable notice. Failure to maintain an active subscription will result in restricted access to the Platform.
Refunds are handled on a case-by-case basis. Contact us at info@loadcollect.com for refund requests.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
Job acceptance on the Platform operates on a first-come, first-served basis. When an Operator clicks Accept on a load, the Operator expressly confirms that they accept the load at the price stated on the Platform and take full responsibility for collecting, transporting, and delivering the load. Acceptance forms a binding agreement between the Operator and the posting User (Broker) on those terms.
Operators are wholly responsible for fulfilling accepted jobs in accordance with the details provided, including compliance with all applicable transport, customs, and safety regulations, and for maintaining appropriate insurance. Damages arising while goods are in the carrier's care are the carrier's responsibility.
Users (Brokers) are wholly responsible for the accuracy of postings, the legitimacy of loads, and payment to the accepting Operator at the posted rate.
The posting User reserves the right to cancel any job at any stage. In the event of cancellation, affected parties will be notified via WhatsApp and/or email.
LoadCollect is a neutral communication and scheduling platform. We connect Users (Brokers), Operators, and Drivers so they can negotiate and arrange haulage between themselves. We are not a party to any haulage contract formed through the Platform and do not act as agent, broker, carrier, freight forwarder, or insurer.
LoadCollect accepts no responsibility or liability for, and provides no warranty in respect of:
Disputes are solely between the parties to the haulage contract. LoadCollect may, at its discretion and on reasonable request, provide platform records (such as acceptance timestamps or message logs) to assist resolution, but will not mediate, arbitrate, indemnify, or act as guarantor.
By using the Platform you acknowledge that LoadCollect's role is limited to providing the software and communication infrastructure described in these Terms.
Drivers are required to submit proof of delivery (signature and/or photograph) via the one-time link provided. A job cannot be marked as complete without a valid proof of delivery record.
By using the Platform, you consent to receiving operational communications via WhatsApp, SMS, and email, including job notifications, status updates, driver assignments, and account-related messages.
Job blast notifications are mandatory for all active Operators to ensure timely load distribution. Drivers receive job details and proof-of-delivery links by WhatsApp only.
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
All content, features, and functionality of the Platform are owned by LoadCollect and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
To the fullest extent permitted by law, LoadCollect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
LoadCollect acts as a platform connecting Brokers, Operators, and Drivers. We are not a party to the haulage contracts formed through the Platform and accept no liability for the performance of transport services.
You agree to indemnify and hold harmless LoadCollect, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform or violation of these Terms.
We reserve the right to suspend or terminate your account at any time, with or without notice, if you breach these Terms or if we reasonably believe your continued use poses a risk to the Platform or other users.
Upon termination, you must cease all use of the Platform. Any in-progress jobs may be completed at our discretion.
We may update these Terms from time to time. Material changes will be communicated via email or through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of Northern Ireland and the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
If you have any questions about these Terms, please contact us at:
Email: info@loadcollect.com