Terms
Last updated: 4 October 2026
1. Who we are
LoadCollect is a service of Sperrin Consulting. In these terms "we" and "us" mean Sperrin Consulting trading as LoadCollect. Contact: info@loadcollect.com. Our address is available on request.
2. What LoadCollect is
LoadCollect is a noticeboard and messaging service on WhatsApp. Members post loads, find loads and pass job details to each other. We are not a party to any haulage contract between members, and we are not a broker or carrier. Any contract for a load is between the members who agree it.
3. Your account
You must give true details, including a valid O-licence where you accept loads, and keep your email up to date. You are responsible for everything sent from your WhatsApp number. You get one free trial per account and per payment card.
4. Fees
The monthly subscription, the per-board-post fee and the sales-listing fee are shown on loadcollect.com and in WhatsApp before you pay. Stripe takes payment. You can cancel any time by sending BILLING; your subscription then ends at the end of the period you have paid for. Fees already paid are not refunded except where the law says otherwise.
5. What we are not responsible for
We are not responsible for goods, loss, damage or delays; for drivers, vehicles or insurance; for payments between members; or for the accuracy of posts, details read by our AI from your messages, photos and documents, ratings or reviews. Check every load's details with the other member before you rely on them.
6. Service "as is"
We provide LoadCollect "as is" and "as available". It depends on WhatsApp (Meta), Twilio and Stripe, and we do not guarantee that they, or LoadCollect, will always be available or free of errors.
7. Limit of our liability
We are not liable for any indirect or consequential loss, including loss of profit, loads or business. Any other liability we have to you is limited to the fees you paid us in the 3 months before the event that caused it. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
8. Your responsibility to us
You agree to indemnify us against claims, losses and costs arising from your loads, your jobs, your vehicles and drivers, and your use of LoadCollect in breach of these terms or the law.
9. Fair use, suspension and removal
Don't post false or unlawful content, spam, or other members' details without permission. We may suspend or remove any account at our discretion, including for low ratings, reports or unpaid fees. Jobs already in progress can be finished.
10. Changes
We may change these terms. We will tell you in WhatsApp before a change that affects you takes effect.
11. Law
These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction.